The Proactive Conversations Method

The 5 Step Method

The Proactive Conversations Method is a modern approach to the concepts and process of Non-Violent Communication, created by Marshal Rosenberg.

With this proven framework as our basis, our evolved methodology gives students tools, strategies and skills that are relevant, comprehensive and easy to apply.

Each step can be used in combination with the others, or stand alone depending on what’s needed In the moment.

Learn more about each step below.

  • Be present and hear what’s really being said without blaming, defending or positioning

  • Focus on facts not assumptions to create neutral ground free of misinterpretation.

  • Identify and label emotions to self regulate and foster connection before taking action.

  • Define unmet needs to clarify the challenge and build mutual understanding.

  • Make specific and achievable requests based on the spirit of collaboration.

Big Benefits

WIN-WIN SOLUTIONS

Co-create solutions that all parties walk away feeling good about.

HIGHER RETENTION

Reduce needless turn over due to unhealed conflicts.

Clearly define needs and requests that make it easy for people to execute.

BETTER PERFORMANCE

Decrease time in conflict and increase time that drives bottom line.

MORE OUTPUT

STRONGER TRUST

Deepen trust between team members, strengthen bonds and Improve morale

Improve ownership of actions, feelings, needs and asks that increase self-responsibility

MORE OWNERSHIP

Create self aware, mindful leaders who effectively delegate, coach, and manage

BETTER LEADERS

GREATER AGILITY

Develop ability to respond to and navigate organizational change

Where it works…

Providing and receiving feedback

Make feedback conversations easier and more effective by creating mutual understanding, openness and connection.

Performance evaluations

Give performance evaluation conversations a clear structure to reduce misunderstanding, share insights and offer supportive coaching.

Delegating and making requests for support

Help team members feel confident asking for what they need to avoid errors or unnecessary burnout and overwhelm.

Diversity and inclusion initiatives

Bring people together through connected, safe spaces to have meaningful conversations that foster deeper acceptance.

Setting team and individual expectations

Create clear and actionable requirements, expectations and responsibilities that improve performance.

Conflict prevention and resolution

Stop conflicts before they start and de-escalate those that start by cutting through the drama and getting to the heart of the matter.

Proactive Praise

“The tools given will seriously help me overcome some of the struggles I have had within my management role.”

“I feel like the material provided has empowered all of us to communicate in a kinder and more efficient manner for a better outcome for everyone. Bringing this to the attention of all parties in the agency will hold us all accountable for practicing the skills that someday will become the norm!”

“I have already noticed how these skills have been applied both by myself and others in the office immediately after the session! I'm taking the time to be sure my request is worded in a way that is not rushed, cannot be interpreted as a threat and takes into consideration the other party and their ability to handle the request and offer an alternate solution when needed.”

“I thought the delivery was on point, it was easy to follow, and actionable. I felt like we all had an idea of how to move forward on our own and with others.”

“I thought the presentation was great, both of you have a wonderful way of teaching so all are listening and learning in a kind and open forum.”

Interested?

Schedule a free 30-minute consultation with one of our expert team members to explore if Proactive Conversations is right for you or your company.